Support Settings Overview

Getting Support

Before contacting customer support, it is recommended to first use the HCL Assistant available on the Hilti Construction Layout website. The HCL Assistant provides a wide range of articles and step‑by‑step guidance covering PLT and PLC workflows, features, and common questions. In many cases, the available documentation can resolve issues quickly without further assistance.

What to Do If Additional Support Is Needed

If further assistance is required, the next step is to contact local Hilti Customer Service. Each country has a dedicated support team that can be reached through the local Hilti website. The country‑specific Hilti site lists the appropriate contact details, ensuring direct support tailored to the local region.

Local customer service agents will guide the support process and determine the most effective way to assist with the reported issue.

Support Settings Tab

The Support tab within the Settings section provides tools for advanced assistance and troubleshooting.

Remote Support via TeamViewer

To access remote support, first contact local customer service. Once you have made contact, you can open a remote support session by tapping on the red "Remote Support" icon, and proceed with the information given by the customer service agent.

• A customer service agent will provide a TeamViewer session code
• The agent will guide the setup and support process
• Temporary remote access may be used to diagnose and resolve issues

Saving Diagnostic Data

Diagnostic data can be collected directly from the Support settings.

• Select Save Diagnostic Data
• A ZIP file containing log and system data is generated
• The ZIP file should be shared with Hilti Customer Support as instructed

This information helps the support team analyze application behavior and diagnose technical issues more efficiently.